![]() I was also told that it may cost me Rs 2000-2500. My concern is why should I pay extra one thousand for the glass table when it broke into shards for no fault of mine. I was told, as per the company policy, they are going to replace the glass table which may take 7-10 days but the charges for the new glass top table will have to be borne by me. so I argued that the company should pay for it. He also informed that the glass can be replaced but I was told that I will have to pay the charges. And the technician agreed that the glass broke due to heat and there was no mistake on my part. Upon my continued request they agreed for a free visit, which was done after 48 hrs of the incidence. I am replacing the range immediately and will never purchase a Whirlpool product again! THIS IS NOT ONLY A STUPID DESIGN BUT A POTENTIALLY DEADLY ONE!! I am forwarding this message directly to Whirlpool in the hopes of getting my money back. My dog, thankfully is still alive and so are we. Someone inadvertently must have brushed up against the stove and the knob turned. When we returned the whole house smelled of gas. I had friends come pick me up and we stood in the kitchen for a bit before we left for the entire day. Then the third time could have been deadly. They turn so easily that twice I have smelled gas and realized one of the knobs was turned ever so slightly (before the clicking sound to ignite the stove). Also having the same problems with the knobs. I wonder how many new electrical boards have been replaced when the solution is as simple as keeping the door closed. He looked up the specs and we figured it out. It took me and my service tech over an hour of troubleshooting on his SECOND visit to figure it out. I made so many calls and described the problem in so many ways and not one person knew about this newly placed thermostat or thought to ask about keeping the door closed. The people at Whirlpool are awful and rude. ![]()
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